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Please read these Terms and Conditions refer to "Travixum Ltd t/a Premier Flights" ATOL No. 12192 and the website https://www.premierflights.co.uk/, carefully before using our website or booking flights. By accessing or using our website and booking flights through our platform, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not proceed with the booking process.
We have added a charge to the base cost of your vacation to cover the additional aviation insurance and security charges that have been imposed on airlines and tour operators. We believe the costs to be £10 per person at the time of writing, but you should be aware that they could alter between the date of publication and the time of travel. We reserve the right to raise the cost of this charge at any moment because these expenses are outside of our control. If a change is required, we will of course let you know about it.
Although we try our best to accommodate any modifications you might make after obtaining your contract, such adjustments are contingent on availability and are only possible in cases where the carrier permits them. The administration fee for these modifications is £ 30, plus any additional expenses they might have. We won't be able to alter your travel plan if the reservations have been „ issued “on „ non-changeable " special prices. Within eight (8) weeks of departure, changes must adhere to the cancellation charge schedule (described below). The carrier may not always approve name changes or departure adjustments; if they do, they may treat the request as a cancellation and charge you accordingly. If airline tickets have already been issued in this case, any modifications to the booking, you have to pay for the cancelled ticket as well as the cost of the replacement ticket.
If a person in authority decides you are not fit to travel or are likely to cause a disturbance to other passengers, you will not be entitled to a refund. Additionally, we have the right to terminate your vacation if your actions endanger the safety of other travellers, hotel guests, or staff members. In these situations, there will be no refunds or other forms of compensation given to you, and we may be able to recoup any costs paid as a result of your actions.
Although Travixum Ltd t/a Premier Flights believes the information in this leaflet is correct as of the time you receive it, things can change after it is published. For instance, during the early or late seasons, not all of a resort's amenities may be available. A hotel may occasionally switch from Waiter Service to Buffet Service and vice versa for its dinner service. Air conditioning may only be provided at particular periods of the day and/or year, or a pool may be closed for maintenance. The accessibility of resort and hotel facilities may also be impacted by Federal Holidays and religious celebrations. Details on these events and other information can be found at the tourist office for your chosen location. When you book your vacation, we will let you know if there are any significant changes that we are aware of.
Room descriptions and amenities from a brochure or Internet site in good faith, Hotel and Resort facilities are depicted in photographs and descriptions. The hoteliers provide the room descriptions, and occasionally we might mention suites or superior lodging. These are typically more spacious rooms with extra amenities, however this does not always imply that the lodging consists of more than one room. It's likely that facilities will occasionally be limited or unavailable due to Hotel Maintenance, Bad weather, Seasonal restrictions, etc. We have made every effort to guarantee that nothing in our brochure is untrue or deceptive as of the time of publication, but we retain the right to alter any information in the brochure or on the website before you make a reservation. Don’t forget that special demands made at the time of booking cannot be guaranteed.
Except in cases of a major change, we reserve the right to change your reservation at any time. The majority of these modifications are small, and we will notify you as soon as we can. Except in cases of force majeure or when you fail to pay the final balance, we won't cancel your reservation within eight (8) days of your departure. If a major change is necessary, we will notify you as soon as we can. You will have the option of accepting a change in plans, which would entail taking a vacation of equal value, or accepting a refund if the vacation is of a significantly lower calibre. If you entirely cancel, you are entitled to a full refund as well as appropriate compensation calculated using the trip price minus insurance Premiums, airport fees, and amendment fees in the manners described below:-
56 days or more before departure: No reimbursement
GB10 per person between 30 and 55 days prior to departure
GB15 per person between 15 and 30 days prior to departure
Eight to fourteen days before to departure: £20 per person
GBP 25 per person between 0 and 7 days before to departure.
Within seven (7) days of receiving a notice, this cancellation must be submitted in writing.
All cancellations by customer must be received in writing by the person who signed the booking form. Please note that the following cancellation fees apply;
8 weeks prior to departure : Lose deposit *
42-56 days prior to departure : Lose 30% *
29-42 days prior to departure : Lose 60% *
3-27 days prior to departure : Lose 90% *
Within 72 hours : Lose 100%
*We will not be able to refund any money if the travel plans have been „issued" on „non-refundable" special fares. We have the right to charge you additional fees for cancellation made by our suppliers in the event that they are greater than the cost of the deposit. Such costs will be disclosed by Travixum Ltd t/a Premier Flights prior to cancellation. No refund will be offered if you cancel after receiving your paperwork unless you return your unused tickets to Travixum Ltd t/a Premier Flights. Airport taxes and insurance costs are not refundable.
We urge that if you are bringing young children, you let us know while making the reservation. Although we place the biggest attention on your children's safety, we must emphasise that you must watch out for them at all times while you're on vacation.
If a passenger under the age of 18 travelling to South Africa does not have their original birth certificate, they will be denied boarding. If just one parent is taking the child, then the other parent's certified written permission is necessary for the child to travel.
As soon as possible, you should contact the Premier Flights local agent with your complaint. You must get in touch with our offices no later than 28 days after your return to the UK if they are unable to satisfy your concerns. If you have a problem, you should send a written notice to Premier Flights at Suite No. 5 the Old Dispensary, 30 Romford Road, Stratford, London, England, E15 4BZ. Please include your booking reference and any other pertinent details. To help us pinpoint your problems and expedite our response to you, please keep your letter brief and to the point. Your rights under this contract may be impacted if you don't follow this straightforward approach since we won't have had a chance to look into and address your issue.
The proper provision of items of your vacation for which Premier Flights is the operator is accepted as its obligation. Premier Flights, however, is only regarded as a travel and vacation planner, and as such, it has no ownership or operational influence over any airline, shipping company, or rail firm. Your journey may be governed by specific international conventions, such as the Warsaw Convention and Montreal Convention ( for international air travel), the Athens Convention ( for international sea travel), or COTIF ( for international rail travel), as these conventions are amended or re-enacted from time to time. You acknowledge that the „ conditions of carriage “set forth by the operating carrier or transport business shall apply to you during that trip. We rely on the terms and conditions stated in these international agreements and those „ conditions of carriage " while organising this transportation for you. You agree that the „ conditions of carriage " are an integral element of your contract with us and the shipping operator and are deemed to be incorporated by reference into this agreement.
Flight schedules are subject to changes. A cost for administrative services will be charged for any ticket reissue, revalidation or cancellation.
The traveller is responsible for verifying the beginning of the voyage, verifying the continuation of the journey, verifying the airport terminals for departure and arrival, and verifying any changes to the departure and arrival times.
Please keep in mind that all travellers, even those travelling merely for transit, must obtain an ESTA at least 72 hours before departure.
There may occasionally be TIPS and port charges on Cruises, which must be paid locally and cannot be collected on your behalf. You will be informed of these, and the Cruise line will bill you for them at the time of departure. Similar to how many Hotels throughout the world may take money from tourists for the city or nation where they are situated. If applicable, only local payments to the hotel upon check-out.
We need information such your name and address, special needs, dietary requirements, etc. to make sure that your vacation works properly, as well as the information provided by your travel agent (if you use one). We will take the necessary security precautions to safeguard this data. The vendors of your trip arrangements, such as the airlines, Hotels, and transportation providers, must get it from us. Additionally, we might give it to organisations that conduct credit or security checks, as well as to government agencies like customs and immigration. The data privacy regulations in your travel destination may not be as severe as those in the UK if you are travelling outside of the European Economic Area (EEA). Only those in charge of making your travel arrangements will receive information from us that includes sensitive information like disability or dietary and religious considerations. We are unable to fulfil your booking if we are unable to communicate this information to the appropriate suppliers in the EEA or abroad. You agree that this information will be shared with all necessary parties when you make this reservation. Your travel agent's information management practices are governed by their own data protection policies. For a fair fee, we can provide you with a copy of the information we have on you. We might use this information to get in touch with you and tell you more about our other goods and services.
The dive shop will ask each passenger who plans to go scuba diving to fill out a medical questionnaire. The Operator might advise you to get checked out by a doctor if your Fitness is in doubt. You may incur sizable additional fees as a result, which will be assessed locally. If your medical permission to disclaim is denied, there will be no refunds offered. It is highly recommended that you have a complete medical check-up before making travel plans.
Flights are booked through reputable airlines as part of the scheme. The airline usually offers beverages, food, and lodging if necessary if there are delays or cancellations. At the point of departure or the point of return to the UK, we don’t offer such services. Any claim concerning such occurrences needs to be submitted directly to the airline. A direct trip is one that doesn't involve changing aircraft along the way, yet stops are still possible because the aircraft might need to refuel or make space for additional passengers to board or disassemble. A non-stop flight makes a continuous journey from its point of origin to its final destination. When a flight is shown to stop at more than one location, at least one aircraft change is required along the way.
Airlines may decide that it is necessary to change the stated itinerary due to unanticipated events. This could be a last-minute modification or even take place on the trip to or from your destination.
Timings for flights could also alter. If this happens, and if it's possible, we'll let you know as soon as we learn of any alterations to the previously confirmed timings provided to us by the airlines.
Travel advice on various locations is provided by the Foreign & Commonwealth Office (FCO), which also provides details on passports, visas, health, safety, and security. Visit the following website for further details: https://www.gov.uk/foreign-travel-advice
When you (or your travel agent) confirm your reservation for a vacation, Premier Flights will enter into a contract with you. We won't accept the reservation until we provide you a confirmation invoice proving that we have done so. Verify that the holiday listed on the invoice corresponds to the one you intend to take. The holiday that we have promised to you must be provided by us. You can be charged extra if you later change or cancel your reservation. A contract shall exist between us ( or your travel agent) confirming the book within seven (7) days of your departure date or if there is not enough time to send you written confirmation. We reserve the right to reject your reservation, however in that case, we will reimburse any money we have already paid. It is impossible to guarantee a certain seat on an operating plane or a specific hotel room. In some situations, these decisions are made only at check-in.
We are unable to take responsibility for the Client ‘independent travel arrangements to get to their departure airport or even for their subsequent travel after they return to the UK.
We advise you to purchase travel insurance. Our staff is qualified to recommend the finest travel insurance to you. Please be aware that you must pay both your deposit and your insurance premium at the same time.
Only passengers who are UK residents, under 65, and in good health are eligible for the insurance quote.
We take care to use trusted vendors for all of our holiday arrangements. We shall keep an eye on and manage the suppliers ‘performance, and we shall evaluate it in light of the standards and traditions of the nation where the service is being rendered. If Premier Flights fails to deliver the services that were promised as part of the package they sold to you, they will compensate you. If our employees or suppliers are shown to have been negligent during the course of their Employment or contract, we will be held liable. In the following circumstances, liability is not accepted:
if you or an individual from your group is at fault;
if the error was the result of a third party unrelated to the reservation and
Anything out of the ordinary or unexpected that happened for reasons we could not have predicted.
Our liability to you for any loss or damage you may incur is limited to 2.5 times the cost of your vacation, subject to the restriction that any loss you incur as a result of a hotel or transportation provider's failure to provide for your vacation is limited to the amount that you may be able to recover from that provider under the laws of England, the nation in which they operate, or any applicable convention. Conventions, particularly those pertaining to conditions of carriage, typically place restrictions on the transport operators ‘liability.
If money has not yet been charged, Premier Flights has the right to refuse the Reservation.
Cheques, personal or business: Cheques may be used for payment. Make checks payable to Premier Flights however, you must allow ten (10) business days for the funds to clear before your departure. In the event that the cheque is returned for any reason, we will impose a £ 25 fee.
Cash: We do accept cash, although we prefer Clients to pay in person at the office rather than mailing us cash.
Debit cards: The 3D secure payment gateway accepts MasterCard debit and Visa Delta debit cards. These debit cards can be used for any reservations with legitimate interest of customers demand. Until we have received full payment, we have the right to refuse a reservation.
Credit Cards: Credit cards are accepted using the 3D secure payment gateway, including MasterCard, Visa and American Express. You should be aware that we do not accept Diners Club cards. Without the credit card holder's explicit authorization, we are unable to accept credit card payments from other parties. Until we have received full payment, we have the right to refuse a reservation. These debit cards can be used for any reservations as per legitimate interest of a travellers demand. In its capacity as the travel supplier's agent Premier Flights . Scheduled airline operators carry out all booked flights, and authorised vendors are used to acquire any supplementary goods like Hotels and car transfers.
(a) Once you have checked in for your flight your welfare is the responsibility of the air carrier. We do not accept responsibility for the provision of refreshments, meals or overnight accommodation in the event of a flight or other delay at your outward or return point of departure. Normally the airline will arrange for meals and accommodation in the event of such a delay.
(b) It is your responsibility to make sure you arrive at the designated departure location and time on time; if you do not, we will not be responsible for any resulting loss or expenditure.
Payment Procedure
On confirmation of your reservation, we will always ask for a deposit, which will never be less than £ 150 per person (excluding newborns) and any necessary insurance charges. You could be needed to make the entire amount right away after confirmation if the holiday is based on a special offer.
Increase in Price
No price increases will apply once full payment has been received. Surcharges may be applied in the event of a variation in transportation costs, exchange rates, government action, fees for certain services or fuel increases charged by carriers. If the increase is more than [10 ]% you will have an option to cancel your booking and obtain a refund of all monies paid (excluding insurance, visa and vaccination costs) provided the cancellation is made in writing within seven (7) days of receipt of the notice.
Pregnancy warning
According to airline regulations, pregnant women must get a medical certificate certifying their Fitness to travel if they are more than 28 weeks along at the time of their return flight. Airlines have varied restrictions, so we would need to check to see if they will agree to transport you before finalising your vacation. Normally, authorization to travel after 32 weeks is denied. You must inform us of your pregnancy at the time of booking or as soon as you learn about it.
Representation
Our local representatives can assist you with booking excursions, resolving issues with transportation, and any other inquiries you may have regarding the resort. It's possible that a representative won't be based at your hotel, in which case you may need to contact our resort office; Information on how to do so will be given.
Booking Conditions for Travel
Some exclusions and liability restrictions are present in these Conditions. The remaining Conditions remain in effect even if one or more of them are determined to be disabled or unenforceable. We agree that the non-exclusive law and jurisdiction of the English courts shall apply to any dispute between us.
Travel Papers
You are responsible for meeting all criteria for a passport, visa, travel insurance, and health certificate, and Premier Flights disclaims all liability for any delays or costs brought on by errors in your documentation. This includes the requirement for a visa for transit purposes, such as individuals travelling from the United States to Canada via the United States who do not make a stop in the United States ( and vice versa). Any fees incurred will be your responsibility to pay in the event that we agree to reissue tickets that have been lost, destroyed or stolen.
Contact the Department of Health at 555777 or MASTA ( Medical Advisory Services for Travellers Abroad) at 8994 9874 for more information on the necessary health requirements.
Transfers
Transfer times are provided as a reference only, and they may vary depending on the state of the roads, the type of weather, or the number of stops along the way.
Term Definition
In this document the following terms will be used:
The term, Premier Flights " refers to Travixum LTD t/a Premier Flights, with the registered number 13555073, located at Suite No.5 The Old Dispensary, 30 Romford Road, Stratford, London, England, E15 4BZ, and, if appropriate, its subsidiaries.
„Force Majeure" refers to any unforeseeable, unusual, or uncontrollable event that is beyond Premier Flights's control and whose effects could not have been avoided even with all reasonable care taken, including but not limited to hostilities, government action, labour dispute, natural disaster, nuclear incident, terrorist activity, drought, flight rescheduling, or flight cancellation.
Without limitation, „ Major Change” refers to:
a change of 12 hours or more in the time of your departure from or return to your scheduled time of departure or return ; and/or
a change in the UK departure airport ( other than the airport in London) and/or
a reduktion in rating that is considerably lower for a hotel or flat; and/or
a substantial modification to the Resort area;
a considerable increase in the cost of your vacation.
Weather
The displayed weather charts should only be used as a general reference. We are unable to guarantee the weather. Please remember that there are times of the year when severe weather, such as torrential rain or choppy waves, is to be expected.
Financial Safety for You
When you purchase an ATOL-protected air package or flight from us, we (or the agency you used to make the booking) will send you a confirmation invoice verifying your plans and your protection under our Air Travel Organiser's Licence number 12192. The CAA will make sure you are not left stranded abroad and will make arrangements to return any money you have paid to us for an advance booking in the rare event of our collapse. The link to your ATOL Certificate will be available in the Itinerary section of „ My Bookings “if you have paid the ATOL Protection Contribution Fee. Visit the ATOL website at www.atol.org for more details.
AST 1.7A The following term applies where the ATOL holder has a contractual or statutory obligation (including as an organiser of a package) to provide a flight (and where applicable other travel services) to a consumer whether concluded direct or through an agent or AB member. The ATOL holder must ensure the terms of its agreements with its consumers requires the consumer to accept and agree that if the ATOL holder fails, services to be provided by the ATOL holder pursuant to a licensable transaction may, with the CAA’s prior agreement, be provided by another ATOL holder or the consumer may be required to claim a refund under the ATOL scheme. The following wording should be included in the ATOL holder’s terms of business with consumers;
“We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).”
AST 1.7B If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.